1. Who we are
Abidjan Résidence is a furnished residence listing and booking assistance platform in Côte d’Ivoire. Our website is available at https://abidjan-residence.com.
2. Information we collect
We may collect information that you provide directly, including your name, WhatsApp/phone number, booking dates, selected residence, messages, and any details needed to process a reservation request.
For security, analytics, and traffic monitoring, we may also collect technical information such as IP address, visitor ID, device type, browser, operating system, pages visited, referrer, and visit time.
3. How we use information
- To respond to booking requests and WhatsApp inquiries.
- To help confirm availability and manage reservations.
- To improve the website and understand traffic from ads or search engines.
- To prevent fraud, abuse, spam, and technical problems.
- To manage clients, sellers, rooms, leads, and bookings in the admin system.
4. WhatsApp and third-party services
When you click WhatsApp buttons, you may be redirected to WhatsApp. WhatsApp has its own privacy policy and data practices. We are not responsible for WhatsApp’s handling of your information.
5. Visitor logs and analytics
We use internal visit logs to see traffic performance, including daily, weekly, and monthly visits, unique visitors, device type, pages visited, IP address, and referrers. This helps us monitor Facebook Ads and improve the platform.
6. Data sharing
We may share relevant booking details with the property owner, seller, residence manager, or staff involved in the reservation. We do not sell visitor data.
7. Data retention
Booking, lead, client, and visit log data may be kept as long as needed for business, security, accounting, customer service, and legal purposes.
8. Security
We use reasonable technical and organizational measures to protect information. No online service can guarantee complete security.
9. Contact
For privacy questions, contact us by phone or WhatsApp: +225 05 84 60 03 51.